Tender: Pioneer Educational Trust – ICT Managed Service and Strategic IT Support (5-year)

About

The Trust is seeking a supplier for a five-year ICT managed service to deliver and develop its ICT provision, including a core managed service with SLA-based management, a service desk available 51 weeks a year including out-of-hours access, local onsite staffing 51 weeks in schools and the head office, strategic ICT advice, responsibility for design, specification, installation and management of ICT infrastructure, supply of goods and services on a best value basis, management of relevant third parties, monitoring, management and patching, regular performance reporting, CPD and digital curriculum training, support for and/or driving innovation, and maintenance of technical and operational documentation such as inventory management and risk registers; suppliers may also be required to deliver a range of technology and change management projects. The Trust will provide a standard contract as part of the ITT pack and TUPE is expected from the current supplier.