Tender: Norfolk County Council – Countywide Hazardous Household Waste Collection and Disposal Services for Annual Events and Incident Responses

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Norfolk County Council is seeking a supplier for countywide hazardous household waste collection and disposal services to operate annual Household Hazardous Waste Days at designated recycling centres and to respond to incidental hazardous waste arisings such as fly-tipping and coastal pollution. The service covers events that have run annually since 2003 where householders deposit items including domestic paint and thinners, pesticides, fertilisers, fire extinguishers and household cleaning products; in 2025 there were over 12,495 visitors to 14 Household Hazardous Waste Days (two events) and visitor numbers across the recycling centre network were over 910,000. Events take place on dedicated weekends with extended opening hours of 08:00–16:00 (normally 09:00–16:00), all visits are by booking and entry is refused without a valid booking, normal waste is restricted, site contractors will continue bin collections and exchanges kept to a minimum, HGV movements at Hempton Recycling Centre require closure for safety, and exchanges must not exceed 30 minutes. The council also requires reactive arrangements for unplanned hazardous waste incidents. The procurement is not lotted and seeks one provider to cover the whole county; the contract may be transferred, assigned or novated to any successor authority or a Mayoral Strategic Authority and services may be ordered on behalf of other local authorities within Norfolk's current boundaries.