Ministry of Defence · MOD DSP

Closed

Tender: Modernised Enterprise IT Service Desk Procurement — Defence Authority (circa 220,000 Official & Secret users)

Released 4 months ago

Closed08 Oct 2026Updated

Est. valueEstimate£30K to £2.0M

LocationUnited Kingdom

AgencyMinistry of Defence

SourceMOD DSP

CategoryIT & Software

Submissions closedClosed Thu, 8 Oct 2026

About

The Authority is seeking a supplier for a refreshed, modernised Enterprise IT Service Desk capability to continue supporting the operational demands of Defence and to prioritise user experience, quality of service and continual improvement for circa 220,000 Authority users across the Official and Secret domains. The current Enterprise IT Service Desk contract expires in June 2027; the Authority has undertaken prior market engagements and published related notices and documentation (see attachments). On 26 June 2026 the Authority advised it is progressing approvals, that previously advised procurement timelines are being adjusted, and that it will provide further updates prior to launching any procurement. This notice is not a call for competition and organisations that do not register interest will still be free to participate in any future procurement.

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Tender: Modernised Enterprise IT Service Desk Procurement — Defence Authority (circa 220,000 Official & Secret users)

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