Tender: Management and Staffing of Hereford Winter Shelter for Adults Sleeping Rough

About

Herefordshire Council is seeking a supplier for the management and staffing of a Winter Shelter Service for adults experiencing rough sleeping in Hereford. The supplier will be responsible for operational management of Council-provided emergency accommodation—dormitory-style provision for up to 16 individuals plus two single-person pods—including resident check-in and check-out, overnight waking cover, welfare monitoring, risk management, safeguarding, property security and day-to-day service delivery, as part of the Council’s homelessness prevention and relief duties under the Homelessness Reduction Act 2017 and the Herefordshire Homeless Prevention and Rough Sleeping Strategy 2026-2031. The contract is expected to commence on 2 November 2026 and continue until 29 April 2027, with the option to extend for up to three further winter delivery periods (November to April) subject to funding, governance approvals, demand and satisfactory Supplier performance. The estimated total contract value is up to £360,000 over the full potential term, with a maximum budget of £90,000 per winter delivery period. The procurement is being conducted using the Open Procedure under the Procurement Act 2023, and the Council is seeking a Supplier with demonstrable experience of working with individuals experiencing homelessness, multiple disadvantage, trauma, mental health needs, substance misuse and other complex support requirements who can deliver a safe, trauma-informed, person-centred service.