Tender: Managed ICT Services Contract for Southside Housing Association — Glasgow (Feb 2026–2029)

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Southside Housing Association is seeking a supplier for a three-year managed ICT service contract commencing 1 February 2026 to provide managed ICT support across its main office at 135 Fifty Pitches Road, Glasgow, its subsidiary office at 435 Shields Road, Glasgow, and for mobile staff using tablets and phones in estates and residents’ homes. The supplier will work in partnership with the Association’s small IT Team to deliver the annual cycle of ICT support and management, installation and administration of Microsoft and Windows licences, hosting of 21 servers and management of the 3CX phone system. The Association owns its ICT infrastructure and hardware, leases servers from its current IT managed service provider, leases telecommunication lines, and in some instances uses servers hosted by software database providers; a scope of works is provided in Document B and a brief infrastructure outline is in Document C. The contract term is three years from 1 February 2026 with the option to extend by up to two further years in two 12‑month increments, agreeable to both parties.