Tender: Managed Detection and Response (MDR) Service for CHS – 24/7 SOC, EDR/XDR, Microsoft 365 & Entra ID Integration

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CHS is seeking a supplier for a comprehensive Managed Detection and Response (MDR) service to protect its users, information, systems and technology environment against cyber security threats. The required service must provide 24/7 monitoring, detection, investigation and response via a Security Operations Centre (SOC); Endpoint Detection and Response (EDR) and/or Extended Detection and Response (XDR); integration with and monitoring of Microsoft 365 and Microsoft Entra ID; identity-based threat detection; security alert investigation, triage and prioritisation; proactive threat hunting and threat intelligence; incident containment, remediation support, escalation and notification; digital forensics and incident investigation; onboarding, deployment and integration with CHS’s existing security and technology environment; security reporting, dashboards and service reviews; vulnerability and exposure insights; access to security specialists and escalation resources for significant incidents; and continual service improvement. The tender also requests details on MDR service and operating models (including division of responsibilities), technologies deployed or integrated, incident response arrangements and SOC locations, relevant security standards, certifications and independent assurance, security data processing/retention/protection/residency arrangements, typical severity classifications, response times and service levels, reporting and metrics, onboarding and transition arrangements, and typical licensing and commercial models.