Tender: IT Managed Services for Red Kite Community Housing – Hosting, SOC, Service Desk & On-site Support

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Red Kite Community Housing is seeking a supplier for a new IT managed services contract to replace its current arrangement expiring 31 March 2027; the successful bidder is expected to be appointed by the end of 2026 and the new contract must be operational by 1 April 2027. The contract requires a complete new hosting solution (current supplier core infrastructure is not transferable) and covers technical architecture and design, onboarding of services, first-/second-/third-line service desk, full ICT asset inventory management, capacity and refresh-cycle management, hosting including support for VMware servers and storage, 24x365 proactive monitoring, firewall management and a 24x7 Security Operations Centre, promotion of security best practice, resilient connectivity between Red Kite’s Head Office and the hosting service, resilient internet connectivity, local wired and wireless networks (switches and wireless access points remain Red Kite assets), on-site end-user support with an engineer at Head Office three days per week (Tuesday, Wednesday and Thursday), building and maintenance of end-user device builds (device supply excluded), patching to at least Cyber Essentials Plus standards, backups for private/public cloud, Office 365 and Dynamics 365, disaster recovery/business continuity, monthly service reports and meetings, 60 ad-hoc project days per annum and a rate card for ad-hoc work. The contract term is an initial 3 years with options to extend up to a total of 6 years; the total estimated value is £4,500,000 including VAT over 6 years (£750,000 per annum including VAT), excluding annual price indexation. This procurement is administered on behalf of Red Kite Community Housing by Clarity Procurement Solutions Limited.