Tender: Hosted CRM, Asset Management and Mobile Working System for Taunton Town Council

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Taunton Town Council is seeking a supplier for a hosted CRM, asset management and mobile working system to manage Council services and assets across Taunton. The tender requires a configurable platform that creates a single trusted operational record for assets, customer contact and service activity, supports current asset categories (Bins, Buildings and Structures, Defibrillators, Footpaths, Noticeboards, Parks and Play Areas, Signs, Speed Indicator Devices, Toilets, Trees and additional configurable categories), and enables consistent, timely working for operational staff and managers. Suppliers must describe how their solution meets, partially meets, exceeds or does not meet each functional and outcome-based requirement, provide evidence from comparable local authority implementations, and address the detailed Requirements Matrix. The initial contract term is one year with optional annual renewal, the estimated first-year value is less than GBP 20,000 including setup costs, and the total possible contract over four years is 30,000 GBP.