Tender: Home Ownership Arrears Management and Income Collection Services – Places for People

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Places for People is seeking a supplier for an experienced external provider to deliver an end-to-end Home Ownership arrears management service. The contract covers collection of homeowners' rent and service charges, including tracing, recovery and enforcement activity across applicable tenures such as shared ownership, leasehold and freehold service charges. The successful provider will design, implement and deliver an outsourced arrears management service and take responsibility for day-to-day arrears casework while Places for People retains strategic oversight, governance and accountability for vulnerable or complex cases, ensuring appropriate management and customer protection throughout the service.