Tender: Domestic Abuse Support and 6‑Bed Refuge Safe Accommodation – London Borough of Harrow

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The London Borough of Harrow is seeking suppliers for its Domestic Abuse Service, comprising two lots: Lot 1 provides strategic coordination and direct support to domestic abuse victims/survivors including community outreach, Independent Domestic Violence Advisors (IDVA) casework, safety planning, MARAC coordination and a service manager; Lot 2 covers safe accommodation and floating support, including management of a 6‑bed refuge with a full‑time refuge worker, a refuge manager, and floating support for women and their children living independently in the borough or in council-provided accommodation elsewhere. Providers must deliver outcomes for all service users, offer sensitive and timely responses, develop staff and innovate to meet needs, provide domestic abuse awareness training for council key stakeholders, and work in partnership with council departments in support of the council’s 'Putting Residents First' ambition.