London Borough of Lewisham · ProContract

Closed

Tender: Disrepair Works and Case Management Managed Service – London Borough of Lewisham

Released about 2 months ago

Closed30 Sep 2026

Est. valueEstimate£400K to £1.2M

LocationLondon

AgencyLondon Borough of Lewisham

SourceProContract

CategoryPublic Services & Welfare

Submissions closedClosed Wed, 30 Sept 2026

About

The London Borough of Lewisham is seeking a consultant-led provider, or a consortium led by a professional services consultant, to manage a Disrepair Works & Case Management Managed Service (DMS) for its housing stock. The Council, as a social landlord, must meet duties under the Defective Premises Act 1972, section 11 of the Landlord and Tenant Act 1985, the Homes (Fitness for Human Habitation) Act 2018, the Housing Health and Safety Rating System (HHSRS) and Awaab's Law. In June 2025 the Council had just over 1,000 open housing disrepair claims with approximately 35 new claims per month; total HRA disrepair-related spend in 2025/26 was circa £8.5m including legal fees, tenant compensation and works. Following an options appraisal, Mayor & Cabinet approved procurement of a DMS as the fastest route to clear the backlog; an enhanced in-house approach has since stabilised open claims at 800–850 since April 2026 but a sizeable backlog remains. Lewisham is engaging the market to gauge supplier capacity, experience and innovation ahead of formal tendering for a DMS supplier.

Insight

This opportunity could suit consultant-led professional services firms or consortiums with capacity to manage a high-volume housing disrepair caseload. Key considerations include addressing the existing backlog (800–1,000+ open claims), handling ~35 new claims per month, managing significant HRA spend including legal and compensation costs, and ensuring compliance with the listed housing and safety laws.

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London Borough of Lewisham

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Property Maintenance and Repair Works (up to £100,000 each) – Westmorland and Furness Council 2024-2028Construction · Closes 31 Aug 2028

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