Tender: Digital Discharge Service (DDS) Workflow Platform for Hospital-to-Home Coordination – WM5G Ltd

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WM5G Ltd is seeking a supplier for a configurable Digital Discharge Service (DDS) Workflow solution to coordinate hospital discharge-to-home pathways across NHS partner organisations. The procurement covers a single operational platform to manage referrals, patient workflows, consent, tasks, communications and service performance, replacing fragmented systems and manual administration. Requirements include delivery of the software platform plus implementation, integration, UK cloud hosting, training, support and maintenance throughout the contract term. The platform must support the full discharge workflow from patient identification and referral through triage, enrolment, discharge preparation, discharge, monitoring and completion and provide core capabilities in referral and onward-care management, workflow and task management, consent management, reporting and analytics, administration and role-based access control, standards-based integration and data quality management. Suppliers must conform to a mandatory high-level architecture that requires API-first integration, HL7 FHIR interoperability, strong identity management and secure integration with external systems and is designed to enable rapid onboarding while minimising operational complexity and vendor lock-in. The authority seeks outcomes of improved patient flow, reduced discharge delays, better patient and carer experience, reduced administrative burden, improved operational oversight, higher data quality and a platform capable of scaling across multiple regions and thousands of patients. Compliance with NHS and regulatory standards DCB0129, DCB0160, DTAC, DSPT, Cyber Essentials Plus and UK GDPR is mandatory and contract award will be based on the Most Advantageous Tender (MAT) assessing suppliers' ability to meet the mandatory architectural requirements and the operational outcomes defined in the Requirements Compliance Matrix.