Tender: Design, Development and Delivery of Net Promoter Score (NPS) Survey for Fair4All Finance Stakeholders

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Fair4All Finance is seeking a supplier to lead the design, development and delivery of a Net Promoter Score (NPS) survey across its key stakeholders. The supplier will create an NPS survey and analyse results to provide a consistent and comparable measure of stakeholder value, enable targeted performance improvement and support stakeholder relationship management. Key stakeholder groups listed include mainstream banks, challenger banks, non-bank lenders, insurers, brokers and distributors, investors, CDFIs (investees and others), credit unions (recipients of grant and other funding and support), trade bodies (eg All Together Money, Responsible Finance, UK Finance, ABI, BIBA), civil society organisations (eg Scope, SEA) and consumer organisations and financial inclusion champions (eg Fair By Design, Citizens Advice, Which?). Fair4All Finance intends to repeat this survey every two years.