Tender: Design and Delivery of Leadership Development Programme – Financial Ombudsman Service

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The Financial Ombudsman Service (FOS) is seeking a supplier to design, develop and deliver a high-quality leadership development programme aligned to its strategic objectives, values and leadership behaviours. The appointed provider will work closely with FOS’s Learning and Development team to create a scalable programme mapped to the organisation’s leadership skills framework, deliver a blended learning approach (in-person, virtual, hybrid and on-demand) for defined cohorts reaching up to 108 leaders, supply all learning materials and digital content, and implement robust evaluation methods to assess participant experience, capability development and programme impact. The contract is expected to run over two years with an option to extend for one year, beginning with a pilot phase followed by full rollout, and will include shared responsibility with FOS for programme administration, quality assurance, costs and timelines.