Tender: Decision-Making Service for Disabled Persons Railcard Eligibility – Service Partner Appointment

About

A service partner is being sought to manage an independent Decision-Making Service (DMS) that will provide decisions on Disabled Persons Railcard (DPRC) applicants’ eligibility according to the eligibility criteria and rules. The service will focus exclusively on the review, validation and outcomes of DPRC applications and supporting evidence, operating within the Rail Delivery Group’s (RDG) CRM infrastructure. This procurement excludes provision of customer contact handling (for example inbound calls, webchat or general enquiries) and is centred solely on processing and assessing applications to determine customer eligibility.