Westminster City Council · Find a Tender

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Tender: Customer Contact Diagnostic and Target Operating Model – Westminster City Council (Westminster 2030)

Released 11 months ago

Closed05 Jan 2026

Est. valueEstimate£50K to £620K

LocationNot specified

AgencyWestminster City Council

SourceFind a Tender

CategoryConsultancy & Legal

Submissions closedClosed Mon, 5 Jan 2026

About

Westminster City Council is seeking a supplier for a Customer Contact Diagnostic to assess the current fragmented customer contact landscape across multiple services and channels, identify opportunities to reduce duplication and inefficiencies, and define a Target Operating Model (TOM) to improve future customer experience. The approach must ensure value for money, transparency and alignment with procurement best practice.

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Westminster City Council

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2 new consultancy and legal tenders

Online Legal Research and Know‑How Service for Westminster City Council and Royal Brough of Kensington and CheleaConsultancy & Legal · Closes 6 Nov 2026

Consultancy Services to Develop and Support the Co-operative Councils Innovation Network – Oldham CouncilConsultancy & Legal · Closes 31 Mar 2029

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