Tender: Council Seeks Additional Home Care Providers for Lots 9 & 10 to Address Capacity Shortfall — Care and Support at Home Services (Re-open Jan 2026)

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The Council is seeking additional individual home care providers to join existing place-based alliances for Lots 9 and 10 to mitigate a current capacity shortfall where existing providers cannot meet demand. Services are delivered through eleven placed-based alliances, each led by a Strategic Provider who manages performance, administers the alliance, coordinates capacity optimisation and acts as Operational Provider of Last Resort, alongside multiple Individual Providers who directly deliver home care. The services aim to ensure people have access to the right care in the right place to stay well, safe and independent at home for longer, primarily addressing the needs of older people and people with physical disabilities and, where appropriate, people with learning disabilities, autism, mental health support needs, sensory loss and other conditions. Included services cover regulated personal care tasks (for example assistance with washing, dressing, toileting and medication), non-regulated support such as shopping and cleaning in exceptional circumstances, night-time care to prevent residential placements in some cases, clustering of services in settings like sheltered housing, and collaborative work across Alliance providers to optimise delivery and manage local market fragility. This procurement is being initiated only where extra capacity is needed and is intended to complement, not replace, existing providers; contracts for each Lot commenced on 19 October 2024 with a maximum term of eight years.