Tender: Cheshire and Warrington Growth Hub – Interim Business Support Services (12-Month Contract)

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ECW is seeking a supplier for interim business support services embedded within the Cheshire and Warrington Growth Hub to deliver flexible, responsive, hands-on adviser support, quality assurance, relationship management, service levels and innovative solutions to meet local business needs. The commissioned service will address gaps caused by fragmented, time-limited and reduced funding for business support by providing practical delivery, follow-up, business readiness activity, clear referral pathways, feedback loops and effective navigation across national, regional and local provision, while also adding resource to the National Business Growth Service. ECW intends to secure efficiencies and economies of scale through this procurement, aiming for cost-effective solutions and value for money; the service will run for 12 months with quarterly reviews to maintain continuity during transition to a Cheshire and Warrington Combined Authority-led service and to establish a scalable model. The successful bidder must achieve continuous improvement against KPIs, customer satisfaction and other contract measures, with potential contract termination if measures are not met.