Tender: Care and Support at Home – Additional Individual Home Care Providers for Lots 9 & 10 (June 2026 start)

About

The Council is seeking additional Individual Home Care Providers to join existing place-based Alliances for Lots 9 and 10 to address capacity shortfalls where current Alliance providers cannot meet demand. Successful providers will complement the current Alliances by delivering regulated personal care (for example mobility support, washing, dressing, toileting, medication), non-regulated tasks such as shopping, cleaning and community access where assessed needs require them, night-time care in exceptional circumstances to avoid residential care, and clustered provision in settings like sheltered housing. Services are delivered through eleven place-based Alliances, each led by a Strategic Provider who oversees performance, administers the Alliance, coordinates capacity optimisation and acts as the Operational Provider of Last Resort, with Individual Providers delivering frontline home care. The original procurement comprised eleven Lots aligned to Geographical Zones and contracts commenced on 19 October 2024 for up to eight years (an initial three years, an optional three-year extension and a further optional two-year extension) with extensions at the Council's sole discretion; this notice relates only to Lots 9 and 10 with new contracts scheduled to commence in June 2026.