Tender: Bus Driver Quality Monitoring Services — London Bus Network

About

Transport for London (TfL) is seeking a supplier for bus driver quality monitoring services across the London bus network. The work involves conducting around 7,700 driver assessments per year, scoring drivers against 23 categories, recording assessments on handheld devices that transmit data to a database management system accessible by TfL and bus operators, and using the data to monitor driver performance, inform areas of improvement and produce bus operator performance tables. The appointed Service Provider must design or use an existing web-based or mobile application for assessors, provide off-the-shelf handheld devices to complete and transmit assessments, supply adequate personnel to conduct the assessments, and deliver a data management system and website interface to provide access to assessments and reports for both TfL and bus operators.