Tender: Blackburn with Darwen Information and Advice Service for Prevention, Wellbeing and Independence

About

Blackburn with Darwen Borough Council is seeking a supplier for an Information and Advice (I&A) Service as part of its Staying Happy Healthy and Well prevention offer to help residents identify services, groups and support that enable them to maintain independence. The service must deliver a universal, accessible I&A offer that complements council website information, provide a clear multi-channel front end (hub, telephone and digital), maximise safe diversion of I&A-only demand away from Adult Social Care by resolving enquiries early, sustain a reliable partnership with the Directory of Services platform, maintain and develop a trusted Safe Trader scheme with transparent standards and feedback, support LD&A Partnership Boards to drive learning and improve pathways and information quality, and progress single-story and seamless handovers through shared systems and agreed data-sharing approaches.