Tender: All Age CHC & Complex Care End-to-End Digital Patient Management System – NHS Humber and North Yorkshire ICB

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NHS Humber and North Yorkshire Integrated Care Board (ICB) is seeking a supplier for an end-to-end digital patient management system to support case management of NHS-funded All Age Continuing Health Care (CHC) and Complex Care packages. The system must connect the entire care lifecycle into one platform with an enforced digital workflow and become the primary source of record keeping for individuals receiving or who have received NHS-funded care packages. Required functionality includes referral management with web-based forms and NHS Spine interoperability, case management with data validity and audit recording, workflow automation and time-bound notifications, document management with pre-population and templates, financial management including payments, reporting that complies with the All Age Continuing Care Patient Level Dataset, commissioning/brokerage/provider marketplace and provider portal capabilities, a client portal for individuals, and a professionals portal for uploading and sharing documentation. The solution should align with Model ICB Blueprint guidance and the strategic aim to improve efficiency and productivity. The contracting authority intends to award a single supplier contract commencing 1 April 2026 for an initial three-year term with options to extend for two further one-year periods. In line with Department of Health and Social Care/NHS England proposals, limited information exists on future organisational responsibility for CHC/Complex Care and relevant contract amendments may be required under the modification provisions of the Procurement Act 2023 (PA23).