Tender: 24/7 Background Support Services for New Lodge Extra Care Housing, New Earswick, York

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Joseph Rowntree Housing Trust (JRHT) is seeking a supplier for 24-hour, seven-day-a-week ad hoc and background support services at New Lodge Extra Care Housing Scheme in New Earswick, York. New Lodge is a purpose-built extra care scheme of 105 apartments (approximately 70% occupied by tenants and 30% by shared owners) that enables independent living with on-site background and emergency support. JRHT intends to appoint a third-party provider to maintain an on-site presence 24/7 and deliver services including immediate response to emergency alarm cords and pendants, out-of-hours security checks and overnight presence, out-of-hours contractor liaison and emergency repair reporting, checks on equipment and alarms in residents’ homes, emergency response and evacuation support, response to out-of-hours main-door activations, assistance for residents accessing activities and communal areas, temporary short-term support for illness or changing needs (including preventing hospital admission or facilitating discharge), and emergency support when an informal carer is unexpectedly unavailable. JRHT will remain the landlord and continue to employ staff for housing and landlord functions; the appointed provider must work closely with on-site JRHT staff. Residents retain the right to choose their provider for planned care, though JRHT would welcome a provider able to offer planned care under separate arrangements (no volume or value of planned care is guaranteed). The opportunity may also allow the provider to establish wider domiciliary care services in New Earswick and the surrounding area, separate from the contracted background support service. The provider must hold required registrations and permissions, including Care Quality Commission registration, and maintain appropriate safeguarding, governance, insurance, business continuity and quality assurance arrangements.