In brief
- Public Service Ombudsman awards Reply a £12.1 million, three-year platform contract.
- Second-largest contract for the ombudsman in GovMarket records.
- Previous deal between them was £4.5 million in 2025.
The Public Service Ombudsman has awarded Reply Limited a £12.1 million contract to provide and support a digital ombudsman cloud platform for three years, according to a notice.
The platform covers digital case management, citizen interaction, workflow and reporting, alongside implementation, configuration, integration, security, onboarding and ongoing support.
It is the ombudsman's second-largest contract in GovMarket records. The largest was a £17.0 million award to Workman in 2017.
Reply's previous work for the ombudsman was a £4.5 million contract in 2025. The ombudsman is Reply's top public buyer in GovMarket records, with two contracts worth £16.6 million.
Reply has 23 public sector contracts worth £48.1 million since 2018 in GovMarket records.
The three-year contract runs from 1 October 2026 to 30 September 2029. The notice was published on 26 October 2026.
Key facts
* 2026 so far
| Year | Value | Contracts |
|---|---|---|
| 2022 | 0 | 1 |
| 2023 | 0 | 0 |
| 2024 | £260k | 1 |
| 2025 | £4.5m | 2 |
| 2026 | £12.3m | 2 |
* 2026 so far
| Year | Value | Contracts |
|---|---|---|
| 2022 | £4.1m | 3 |
| 2023 | £4.1m | 4 |
| 2024 | £420k | 1 |
| 2025 | £10.2m | 4 |
| 2026 | £17.9m | 7 |
Written from published notices and GovMarket contract records. Totals cover GovMarket records, which start at different dates for each source.
