Home Office · Awarded contract
Awarded

User Services for Emergency Services Network (ESN) Awarded to IBM United Kingdom Limited

Awarded 16 Dec 2024

View live tenders
Awarded16 Dec 2024
Value£1,362,000,000.00
SupplierIBM United Kingdom Limited
AgencyHome Office
RegionUnited Kingdom
CategoryPublic Safety & Security
Expires in 5y 2mo7y 1mo term, 27% elapsed
Awarded 16 Dec 2024Expires 31 Dec 2031

About

Home Office awarded a contract to IBM United Kingdom Limited for the provision of User Services (US) for the Emergency Services Network (ESN), a managed service for the 3 Emergency Services (Police, Fire and Rescue, and Ambulance) and other future users.

The contract, valued at £1,362,000,000, covers end-to-end systems integration, including interfaces and testing services, public safety communications services, development and operation of public safety applications, telecommunications infrastructure, user device management, customer support, and service management.

The service will support over 300,000 frontline emergency service users, 45,000 vehicles, 66+ aircraft, and more than 100 control rooms, with coverage provisions for roads, critical operational locations, up to 10,000 feet in the air, and 12 nautical miles from Britain's coastline.

The services are primarily for public-sector bodies in England, Scotland, and Wales, including the 3ES and non-3ES Sharer Organisations.

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