Supply of Traded Service CRM Software to Gloucestershire County Council
Gloucestershire County Council · Awarded contract
AwardedSupply of Traded Service CRM Software to Gloucestershire County Council
Awarded 30 Sep 2021
Ended 1mo ago5y term
Awarded 30 Sept 2021Expired 29 Sept 2026
About
Gloucestershire County Council awarded a contract to Civica UK Limited for a software solution to manage and record complaints from the public and subsequent enforcement or advice activity for Trading Standards.
The contract, valued at AUD 138,347, was procured via a direct award under the DAS Framework under the PCR 2015 regime.
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Other similar contracts12
Contract and supplierAwarded value
Supply of CRM Software for Trading Standards Complaint Management to Gloucestershire County CouncilIT & SoftwareCivica UK Limited
$138,346.53
Supply and Implementation of Trading Standards CRM Software for Gloucestershire County CouncilIT & SoftwareArcus Global Limited
$185,460
Supply of Trading Standards Software Solution to Essex County CouncilIT & SoftwareCIVICA UK LIMITED
$143,358
Provision of Trading Standards System and Support Services to Derbyshire County CouncilIT & SoftwareCivica UK Ltd
$103,000
Supply of Cloud-Based Regulatory Services Trading Standards Software to Hampshire County CouncilIT & SoftwareCIVICA UK LIMITED
$228,000
Licences and Support for Derbyshire County Council's Trading Standards SolutionIT & SoftwareCivica UK Limited
$145,000
Supply of Trading Standards Management Information System to Devon County CouncilIT & SoftwareCivica UK Limited
$202,683
Supply of Trading Standards System by Civica to Nottinghamshire County CouncilIT & SoftwareCDW Limited
$100,000
Supply of Trading Standards and Licensing Case Management System to Kent County CouncilIT & SoftwareCivica UK Limited
$148,315
Supply, Licensing, and Support of Financials System for Gloucester City CouncilIT & SoftwareCivica UK Limited
$168,684
Supply of Trading Standards & Licensing Case Management System to Kent County CouncilIT & SoftwareCivica UK Limited
$148,315
Award of Civica CX Contract for Trading Standards to Civica UK Ltd by West Northamptonshire CouncilIT & SoftwareCivica UK Ltd
$124,800
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Supply of Traded Service CRM Software to Gloucestershire County Council
Won by Civica UK Limited · Gloucestershire County Council
£138Kawarded
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Surfacing Works Contract for Gloucestershire County Council — 4-Year Term (Apr 2027–Mar 2031, option to 2035)Infrastructure · Closes 19 Nov 2026
Integrated SaaS CRM and Management Information System for Employability & Skills – Edinburgh and South East ScotlandIT & Software · Closes 11 Jan 2027
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
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