Leeds City Council · Awarded contract
Awarded

Supply of IT Service Management Tool to Leeds City Council via Software Framework Agreement

Awarded 31 Mar 2022

View live tenders
Awarded31 Mar 2022
Value£615,000.00
SupplierBytes Software Services Ltd
AgencyLeeds City Council
RegionYorkshire and The Humber
CategoryIT & Software
Ended 4y 7mo ago1d term
Awarded 31 Mar 2022Expired 1 Apr 2022

About

Leeds City Council awarded a contract to Bytes Software Services Ltd for the provision of an IT Service Management (ITSM) tool, commencing 31st March 2022 and ending 30th March 2025 with no options to extend.

The call-off order was awarded using the Council's existing Software Framework Agreement (ITS190020 - Bytes Software Services Ltd).

The tool logs and tracks all customer requests and faults, includes a self-service portal, provides a function to log and approve changes to the IT infrastructure, and enables all assets to be logged, tracked, and related to each other.

The ITSM tool is used by the Council's Integrated Digital Services (IDS) team to manage and support the delivery of IT services across the Council and the NHS Leeds Clinical Commissioning Group (CCG).

The contract value is AUD 615,000.

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