Awarded

Supply of Debt Recovery CRM System to Stockton-on-Tees Borough Council

Awarded 31 Aug 2025

View live tenders
Awarded31 Aug 2025
Value£139,360.27
RegionNorth East
CategoryIT & Software
Expires in 3y 10mo4y 12mo term, 24% elapsed
Awarded 31 Aug 2025Expires 29 Aug 2030

Stockton-on-Tees Borough Council awarded a contract to CIVICA UK LIMITED for a Debt Recovery System.

The system functions as a Customer Relationship Management (CRM) tool for the council's in-house enforcement agent team, enabling the issuance of statutory notices, tracking of enforcement actions, and maintenance of accurate customer records for unpaid council debts including council tax, business rates, BIDs, parking tickets, and sundry debts.

The software supports compliance with legal requirements, operational efficiency, transparency, and auditability in the enforcement process.

The contract value is £139,360.27.

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