Paragon Asra Housing Limited · Awarded contract
Awarded

Supply of Customer Relationship Management System to Paragon Asra Housing

Awarded 01 Apr 2018

View live tenders
Awarded01 Apr 2018
Value£450,000.00
SupplierBlacklight Software Limited
AgencyParagon Asra Housing Limited
RegionUnited Kingdom
CategoryIT & Software
Ended 4y 7mo ago3y 12mo term
Awarded 1 Apr 2018Expired 30 Mar 2022

About

Paragon Asra Housing Limited awarded a contract to Blacklight Software Limited for the supply of a Customer Relationship Management (CRM) system, valued at AUD 450,000.

The scope included integration with Northgate Housing v6.14 and Castleton EDRM v4.2, delivery of rules-based process scripts to front-line agents, workflow management of activities and tasks, comprehensive real-time and historical reporting, measurement of event and interaction success, use of Avaya On Demand for hosted telephony, full case history reporting down to individual form-field level, integration with the S24 secure mailbox system and a second telephony platform for S24, and demonstration of Northgate Housing API capabilities.

Core requirements were to be delivered by 2 April 2018.

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