Provision of Quality Assurance Services for Language Services Framework (Lot 6) to Crown Commercial Service

About

Crown Commercial Service awarded a contract to THE LANGUAGE SHOP LIMITED for the provision of quality assurance services for buyers of the Language Services Framework, specifically under Lot 6.

The services include quality checks on services provided by suppliers on the framework and any interpreters or translators used to deliver call-off contracts.

This encompasses assessment of recorded face-to-face bookings (audio or video), live in-person bookings (spoken and non-spoken), telephone interpretation, video interpretation (spoken and non-spoken), spoken/non-spoken language interpreter via video role play, translated documents, transcriptions, and verification that booking requirements have been met by the supplier.

The awarded supplier cannot participate in any other lot to prevent conflicts of interest.

The contract value is £3,000,000.