Provision of IT Support and Hosting Services for North East Finance
Awarded 30 Jun 2015
About
North East Finance (Holdco) Ltd awarded a contract to IT Professional Services Limited for the provision of IT support and hosting services.
The contractor is responsible for managing and supporting North East Finance's IT systems and networks, including hardware, operating systems, and desktop application software.
The scope includes helpdesk and end-user support, management of user accounts, email systems, file storage, system security (firewall/antivirus), and system backups/recovery.
The contractor must ensure network security while maximizing availability and is responsible for hardware and software installation.
The service covers the entire NEF IT infrastructure (excluding internet lines), including personal computers, input/output devices, PDAs, and networking equipment.
The contractor must securely host the NEF system off-site, currently operating a Citrix system with data held in the provider's data centre.
Connectivity includes a Virgin 10Mbps Ethernet Extension with 2Mbps managed Internet and a BT Business Broadband backup line.
The contract supports eight staff members, with potential expansion to twelve, and remote dial-in functionality must be maintained.
The hardware population includes 7 desktop PCs, 5 laptops, 1 printer/scanner/fax, 1 printer, and 6 PDAs.
The contract value is AUD 47,000.
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