CROWN COMMERCIAL SERVICE · Awarded contract

Awarded

Provision of EMC Premium Software and Hardware Support to Crown Commercial Service

Awarded 31 Mar 2016

View live tenders

Awarded31 Mar 2016

Value£48,673.36

SupplierComputacenter

AgencyCROWN COMMERCIAL SERVICE

RegionUnited Kingdom

CategoryIT & Software

Ended 9y 7mo ago12mo term

Awarded 31 Mar 2016Expired 30 Mar 2017

About

Crown Commercial Service awarded a contract to Computacenter for EMC Premium Software and Hardware Support, covering the products listed in Annex 1.

The contract runs for twelve months from 1 April 2016 to 31 March 2017, with an optional twelve-month extension.

The support package includes global technical support with 24x7 telephone or web interface for problem reporting, response objectives ranging from 30 minutes for Severity Level 1 to 8 local business hours for Severity Level 4, on-site response for equipment with attendance objectives from 4 hours (Severity Level 1) to next business day (Severity Levels 3 and 4), and replacement parts delivery within the same timeframes, with installation by EMC or the customer for replaceable units.

The contract value is AUD 48,673.36.

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