National Measurement System User Survey for Private Businesses
Awarded 01 Dec 2022
About
National Physical Laboratory awarded a contract to Team Telemarketing Limited for conducting a National Measurement System (NMS) user survey targeting private businesses.
The survey, part of the NMS evaluation plan, aimed to quantify the impact of the NMS, develop an in-depth understanding of the user base, understand how customers use measurement to create value, and benchmark customer experience and satisfaction to identify product and service improvement opportunities.
NPL led the management of the survey on behalf of the NMS.
The contract value was AUD 76,225.
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