Market Research Services for HMRC Customer Charter Review
Awarded 24 Jun 2015
About
H M Revenue & Customs awarded a contract to Ipsos MORI for market research under the Market Research Framework MR130001 to test customers' understanding of a revised version of the Customer Charter ('Your Charter').
The study explored understanding and interpretation of key messages, clarity of language, and appropriateness of tone, specifically focusing on responses to the seven rights and seven obligations statement headings, responses to the narratives and how effectively they supported understanding, and reactions to the possible online format of the Customer Charter.
The contract value was AUD 21,215.
Similar open tenders12
Other similar contracts12
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find consultancy and legal tenders in United Kingdom in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
GmailAssess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Market
Follow Ipsos MORI and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
GovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Get started
Get consultancy and legal tenders in United Kingdom by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
