Department for Education · Awarded contract
Awarded

Extension of Customer Engagement Centre Service for the Department for Education

Awarded 16 Aug 2026

View live tenders
Awarded16 Aug 2026
Value£58,323,349.75
SupplierArvato Limited
AgencyDepartment for Education
RegionUnited Kingdom
CategoryIT & Software
Expires in 1y 10mo2y term, 11% elapsed
Awarded 16 Aug 2026Expires 15 Aug 2028

About

The Department for Education awarded a contract to Arvato Limited for the continuation of the Customer Engagement Centre Service through the utilisation of the provisioned optional contract extension.

The original contract was for a digital-first, Omni-Channel model designed around user needs, delivered through a responsive, agile and flexible supplier.

The service provides consolidated customer interactions, develops a common approach to customer experience, and streamlines delivery making best use of modern technologies.

The service provider acts as a 'Strategic Partner' to the Department, operating dynamically for the duration of the Call Off Contract Period, working collaboratively to deliver on changing operational objectives and strategic priorities.

The contract value is £58,323,349.75.

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