Discovery Assignment for Enterprise CRM System for Student Lifecycle at University of Southampton

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University of Southampton awarded a contract to HCL Technologies UK Limited for a discovery assignment to document a high-level business case for implementing an enterprise-wide Customer Relationship Management (CRM) system to manage the entire student lifecycle.

The assignment, conducted from March to May 2019, assessed short-term and long-term outcomes of a future deployment, examined the existing operational environment, and identified high-level options for short-term wins and longer-term benefits.

The assignment provided evidence of the need for a new single common platform for ongoing CRM requirements, which would enable e-commissioning of legacy point solution CRM applications, small databases, and spreadsheet tools, as well as process rationalisation and data harmonisation across the institution.

The contract value was AUD 189,600.