RAVEN HOUSING TRUST LIMITED · Awarded contract
Awarded

CRM Business Transformation Services for Raven Housing Trust

Awarded 30 Jun 2021

View live tenders
Awarded30 Jun 2021
Value£311,040.00
RegionUnited Kingdom
CategoryIT & Software
Ended 3y 7mo ago1y 9mo term
Awarded 30 June 2021Expired 30 Mar 2023

Raven Housing Trust Limited awarded a contract to Techlabs London Ltd for CRM business transformation services to support the delivery of the Better Connected target operating model, including systems architecture, data architecture, and process design.

The contract, valued at AUD 311,040, covered phased implementation from July 2021 to March 2023: D365 CRM phase-2 for Repairs, Compliance & Asset Management design, build, test, and release support; D365 Finance & Operations design, build, test, and release; website integration, support, and Customer Portal; SharePoint integration; D365 CRM phase-3 design, build, test, release, and support; integration of CRM-Fin, Income-Rentsense, and CRM-Keystone; data visualisation and data warehouse design; D365 CRM phase-4 case management and commercial activity design, build, test, and support; development integration; data warehouse population; and finalisation of ERP architecture and data warehouse and visualisation delivery for all operational services.

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