Scottish Government · Awarded contract
Awarded

Award of User Centred Design Services to This is Milk by Scottish Government

Awarded Unknown

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AwardedNot specified
Value£25,312.00
SupplierThis is Milk
AgencyScottish Government
RegionScotland
CategoryConsultancy & Legal

About

Scottish Government awarded a contract to This is Milk for user centred design services.

The project aims to develop a single, accessible, trusted place for information related to care support services across all non-digital channels, continuously improved using real user feedback and analytics, and regularly reviewed and updated through content creation processes to reflect changes in NCS policies, strategies, or services.

The work includes consolidation of presented insights, creation of illustrative 'as-is' user journeys covering a range of user needs and personas (including Local Government, Mygov.scot, Care Information Scotland content with associated analytics including contact centre, and hosted online content to illustrate journeys through public sector, independent and voluntary sector organisations), and creation of a high-level 'to-be' service blueprint proposing how improvements to services could work with 'Digital Front Door'.

The contract value is £25,312.

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