Award of Service Management System to Ultima Business Solutions by North Yorkshire County Council
North Yorkshire County Council · Awarded contract
AwardedAward of Service Management System to Ultima Business Solutions by North Yorkshire County Council
Awarded 14 Aug 2019
Awarded14 Aug 2019
Value£595,883.89
SupplierUltima Business solutions
RegionYorkshire and The Humber
CategoryIT & Software
Expires in 2y 9mo10y term, 72% elapsed
Awarded 14 Aug 2019Expires 13 Aug 2029
About
North Yorkshire County Council awarded a contract to Ultima Business Solutions for a commercial-off-the-shelf hosted IT service management solution.
The contract supports the Council's Technology & Change business unit, which includes corporate ICT and Schools ICT, in consolidating their separate service management systems into a single solution.
The solution manages ITIL processes such as Incident Management, Request Fulfilment, Change Management, and Problem Management, and integrates with a Self-Service Portal for end users to raise incidents and requests.
The contract value is £595,883.89.
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Award of Service Management System to Ultima Business Solutions by North Yorkshire County Council
Won by Ultima Business solutions · North Yorkshire County Council
£596Kawarded
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Replacement of IT Service Management (ITSM) SystemIT & Software · Closes 16 Nov 2026
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