Surrey & Borders Partnership N H S Foundation Trust · Awarded contract
Awarded

Award of Multi-Lot Messaging Services Framework Agreement to Eight Suppliers

Awarded 01 Nov 2016

View live tenders
Awarded01 Nov 2016
Value£10,000,000.00
SupplierHealthcare Communications UK Ltd,IMImobile Europe Ltd,PageOne Communications Limited,SRCL Ltd (t/a ERS Connect),Virtual Mail Room Limited,Kura (CS) Ltd,Textlocal Ltd,Voice Connect Managed Solutions Ltd
AgencySurrey & Borders Partnership N H S Foundation Trust
RegionUnited Kingdom
CategoryIT & Software
Ended 6y ago4y term
Awarded 1 Nov 2016Expired 31 Oct 2020

About

Surrey & Borders Partnership NHS Foundation Trust awarded a multi-lot, multi-supplier framework agreement to Healthcare Communications UK Ltd, IMImobile Europe Ltd, PageOne Communications Limited, SRCL Ltd (t/a ERS Connect), Virtual Mail Room Limited, Kura (CS) Ltd, Textlocal Ltd, and Voice Connect Managed Solutions Ltd for the provision of patient and non-patient messaging services.

The framework covers appointment reminders, Friends and Family tests, and other similar requirements using a range of communications technologies.

It is structured into five lots: Lot 1 for SMS and MMS to mobile telephones; Lot 2 for email services; Lot 3 for automated voice messages via IVR; Lot 4 for agent calls; and Lot 5 for a multi-service combination of any of the above and potentially additional linked services.

Suppliers are required to ensure continuity of supply in volume and content, support clients in delivering and managing the service efficiently and cost-effectively, and protect clients against price increases.

The contract value is AUD 10,000,000.

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