National Records of Scotland · Awarded contract
Awarded

Award of Market Research Services for High-Level Customer Survey by National Records of Scotland

Awarded Unknown

View live tenders
AwardedNot specified
Value£13,108.00
SupplierProgressive Partnership
AgencyNational Records of Scotland
RegionScotland
CategoryConsultancy & Legal

About

National Records of Scotland awarded a contract to Progressive Partnership for market research services to conduct a high-level customer survey.

The survey results will establish a baseline of customer satisfaction and inform future engagement and satisfaction levels.

The services include qualitative and quantitative data collection, a question testing plan for a short online survey with a sample size of 3% to 5%, innovative approaches to maximising participation, and production and possible on-site presentation of a report summarising findings with recommendations for high-level service improvements.

The contract value is £13,108, with a completion deadline of 31 March 2019 and a budget limit of £16,666.00 + VAT.

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