Award of Employee Assistance Programme for Birmingham City Council

About

Birmingham City Council awarded a contract to BMG Research for the provision of a workplace Employee Assistance Programme (EAP) available to all eligible users, designed to assist productivity and attendance by supporting employees to resolve personal and work concerns.

The service includes 24-hour free phone telephone support 365 days per year, a website with interactive content and fact sheets, money advice and debt management, child and elder care information, legal information and guidance, information on emotional and workplace issues, and short-term psychological services including up to six time-limited telephone counselling sessions per employee, determined by assessment by a professionally qualified counsellor, with signposting to workplace and community resources.

The contract runs for 2 years from 1 April 2018 to 31 March 2020 with an option to extend for a further 12 months subject to cost and satisfactory performance.