Award of Digital Front Door Online Portal Solution to Granicus-Firmstep Limited
Dudley Metropolitan Borough Council · Awarded contract
AwardedAward of Digital Front Door Online Portal Solution to Granicus-Firmstep Limited
Awarded 01 Apr 2023
Awarded01 Apr 2023
Value£0.00
SupplierGranicus-Firmstep Limited
RegionWest Midlands
CategoryIT & Software
Expires in 1y 5mo5y term, 72% elapsed
Awarded 1 Apr 2023Expires 31 Mar 2028
About
Dudley Metropolitan Borough Council awarded a contract to Granicus-Firmstep Limited for the delivery of a digital self-service solution to connect with and serve residents, businesses, and visitors.
The solution includes integration with back-office systems, seamless multi-channel interaction management, automated service provision, and easy-to-develop forms with built-in workflow capability.
The contract aims to provide outstanding customer service at reduced cost and establish a long-term partnership to streamline processes and drive down costs.
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Award of Digital Front Door Online Portal Solution to Granicus-Firmstep Limited
Won by Granicus-Firmstep Limited · Dudley Metropolitan Borough Council
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Online Legal Research and Know‑How Service for Westminster City Council and Royal Brough of Kensington and CheleaConsultancy & Legal · Closes 6 Nov 2026
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